How can we help?

How do I sign up?

You sign up with your mobile number. There is no password: we text you a 4-digit code each time.

1. Open FDC One and tap Sign up.
2. Enter your Name, Email and Mobile Number (pick your country code first).
3. Tick the box to agree to the Terms of Service and Privacy Policy and confirm you're 18 or over.
4. Tap Create Account.
5. Type the 4-digit code we text you and tap Verify.
6. On Choose Your Role, tap Member, Instructor or Studio.
7. Fill in Setup your profile and tap Save & Continue on each step. You can tap Skip and finish it later.

• Until a form is complete, its main button tells you what's missing, for example Add mobile number. Tap it to jump to that field.
• The code lasts 10 minutes. If it doesn't arrive, wait for the timer and tap Resend OTP.

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How do I log in?

Log in with the mobile number on your account and the 4-digit code we text you.

1. Open FDC One and tap Log in.
2. Enter your Mobile Number and tap Get OTP.
3. Type the 4-digit code from the text and tap Verify.

• Changed phone number? Email support@fdcone.com from the email address on your account.
• After 5 wrong codes the code stops working. Ask for a new one.
• Set up Face ID, your fingerprint or a passkey? FDC One asks for it as soon as the screen opens, so you may not need the code at all. See Can I log in with Face ID or my fingerprint? below.

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Can I log in with Face ID or my fingerprint?

Yes, on phones that support it. Turn it on once and FDC One asks for Face ID or your fingerprint as soon as it opens, with no code to wait for. Your phone number and code always work too.

1. Log in once with your phone number and code.
2. If FDC One asks Use Face ID to sign in next time? (or your fingerprint), tap Yes. Or tap Set up passkey if that's what you're offered.
3. Next time you open FDC One, it shows Signing in with Face ID… and scans straight away. There's no button to tap.
4. Cancelled the scan, or it didn't work? Tap the small Use Face ID (or Use fingerprint) link to try again, or log in with your phone number.

• To turn it on or off later: open your profile's menu, then under Your Controls tap Sign-in & security (Face ID or fingerprint) or Passkeys.
• Sign-in & security lists Phones that can sign in this way. Remove a phone you no longer use there.
• Logging out keeps Face ID sign-in on that phone, but it won't sign you straight back in: tap Use Face ID when you want to. To log out and turn it off on this phone, use Sign out of this phone completely.
• Your face or fingerprint never leaves your phone and is never shared with FDC One.
• If you don't see Sign-in & security or Passkeys in your menu, your phone or app version doesn't support it yet. Use your phone number and code.

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How do I switch profile, or add another one?

One account can have a Member, an Instructor and a Studio profile, all on the same phone number. Switch between them from your profile screen.

1. On Home, tap your profile photo (top left) to open your profile.
2. Tap the profile name at the top with the down arrow, for example Member ▾, Instructor ▾ or Studio ▾.
3. In Switch Profile, tap the profile you want.
4. To add one, tap + Add another account, choose the role and set it up.

• Notifications are kept per profile. The switch sheet shows how many are unread on each.

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How do I find classes, events and instructors?

Use the Search tab, or the See All links on Home to browse by type with filters.

1. Tap the Search tab and type a style, place, name or UK postcode.
2. Switch between All, Classes, Instructors, Events and Studios.
3. Tap Filters to narrow by date, level, style, distance or online.

• On the browse screens (from See All on Home), the filter button is the icon at the top right.

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How do I book a class?

Open the class, tap the book button, accept the booking terms and pay on Stripe's secure page.

1. Open a class from Home, Search or an instructor's profile.
2. One-off class: tap Book Class for £….
3. Recurring class: tap Book Class, choose Single Class or Package, pick your date(s) and tap Confirm Booking (or Confirm & Pay for a package).
4. Tick I have read and agree to the Booking Terms & Conditions and tap Accept & Continue.
5. Pay with Apple Pay, Google Pay or a card on the secure Stripe page. You come back to the app when it's done.
6. You'll see Booking Confirmed!. Tap View My Classes to see it in My Bookings.

• With a package you choose all your session dates when you book.
• Online class? Open it in My Bookings and tap Join the Class (from 15 minutes before it starts).

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How do I get a ticket for an event?

Open the event, choose a ticket, pay, and your QR ticket is ready in My Bookings.

1. Open the event and tap Get Ticket for £….
2. Choose your ticket under Select your ticket and tap Continue.
3. Set the Number of Participants and tap Checkout - £….
4. Accept the booking terms, then pay on the secure Stripe page.
5. You'll see Woohoo! You're going!. Tap View Ticket.

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Where is my ticket or QR code?

Your tickets are in My Bookings. Show the QR code at the door.

1. Tap the My Bookings tab, then Events.
2. Tap your event, then View Ticket.
3. Show the Scan at Entry QR code at the door. Booked for friends? Swipe for each guest's ticket.

• Tap Download Ticket to save it to your photos, in case you have no signal.

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Can I cancel a booking and get a refund?

Class and event bookings are non-refundable, except where the law requires it or the organiser cancels. If the organiser cancels, you get a full refund automatically.

• Refunds go back to your card. Your booking shows Cancelled By Studio or Cancelled By Instructor with the refund amount.
• Can't make a session? You may be able to reschedule instead: see below.
• Something went wrong with a class? Open it in My Bookings and tap Report Class.

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How do I reschedule a class?

If the instructor or studio allows it, you can move a session up to 24 hours before it starts.

1. Tap My Bookings, then Classes, and open the class.
2. Tap Want to Reschedule?.
3. Select the session to move, pick the new date and tap Confirm Reschedule.

• The button only shows if rescheduling is allowed. The class page says No rescheduling when it isn't.
• Rescheduling isn't available within 24 hours of the session.

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How do I ask an instructor for a private lesson?

Post a request with what you want. Instructors apply, and you choose who to hire.

1. Tap the Requests tab, then + Create Request.
2. Fill in Request Details, Location, Schedule & Budget and Description, then tap Post Request.
3. Open your request to see Applicants. Tap Hire Now on the instructor you want. You can also tap Invite Instructor.
4. Once hired, a chat with them opens. Under Payments & Progress, tap + Add Payment, then Pay Now.
5. When the lesson is done, tap Approve to release the payment to them.

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How do I leave a review?

Review a class you've booked from My Bookings.

1. Tap My Bookings, then Classes, and open the class.
2. Tap Leave Review, choose your stars, write your feedback and tap Submit Review.

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How do I message an instructor or organiser?

Message them from your booking with Say Hello.

1. Open the class or event in My Bookings.
2. Tap Say Hello 👋 next to the organiser.

• All your chats are behind the speech-bubble icon at the top right of Home.

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Where are my settings?

Tap your profile photo at the top left of Home. Your settings are on your profile screen.

• Account Center: Edit Profile, Activities & Styles and Style Requests.
• Support: Blocked Users, Terms of Service, Help Center, Help & guide, Report a bug / Request a feature and App info.
• Delete Account and Log Out are at the bottom.

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How do I book a studio room to practise?

With Studio Hire you can rent a studio's room by the hour and pay in the app.

1. On Home, scroll to Studio Hire and tap See All, then Explore Spaces. Or open a studio's profile and tap one of its spaces.
2. Search by name, or tap Filters (Near me and distance, date and time, price, Shared or Exclusive, People (at least)) and open a space.
3. Tap Check availability. Pick a date, choose How long?, then tap a start time. Add more times on that day or another date if you need them, then tap Continue.
4. On Booking options, choose Pay per booking and tap Continue to checkout.
5. Read Cancelling and rescheduling, tick I accept the booking terms above, then tap Pay £… (Instant book) or Send request (Request to book).
6. Pay on the secure Stripe page. You'll see Booking confirmed! or Request sent.

• Instant book: paying confirms the booking. Request to book: your card is held, not charged, until the studio accepts. A space can be Instant at some times and Request at others. If any of your times needs the studio to accept, the whole booking is a request.
• Book at least 1 hour ahead and up to 12 months ahead. Times start on the hour or half hour. Your times are held for 30 minutes while you pay; if you don't finish, nothing is charged and the times are freed.
• Your room bookings are under Studio Hire, then My Bookings (not the My Bookings tab). Show the Show at the door QR when you arrive. Tap Add to calendar on a booking to put it in your phone's calendar.
• You can't book a room at your own studio. The room shows This is your studio's space, so you can't book it yourself.

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I sent a room request. What happens now?

Your card is held, not charged. The studio accepts or declines. If it doesn't answer in time, the request is declined automatically and the hold is released.

1. Open Studio Hire, then My Bookings, and tap the request. It says The studio answers within and how long is left.
2. If the studio accepts, your card is charged and you'll see Booking confirmed.
3. If it declines, or doesn't answer in time, nothing is charged. The booking shows Not answered in time (or the studio's reason) and the times are freed.
4. Changed your mind? Tap Withdraw request, then Withdraw. Nothing is charged.

• The studio has 12 hours to answer, or 2 hours if the booking starts within a day. It never runs later than 15 minutes before your start.
• A released hold usually drops off straight away, but some banks take a few days to show it.
• You get a notification when the studio answers.

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Can I cancel or move a room booking?

Studio Hire bookings can't be cancelled or refunded once confirmed. If the space allows it, you can reschedule once, up to 24 hours before.

1. On Home, open Studio Hire, tap See All, then My Bookings, and open the booking.
2. Tap Reschedule (if shown), pick new times with the same lengths you booked, and confirm. Or, for a request the studio hasn't answered, tap Withdraw request.

• Reschedule only shows if the space allows it, the booking hasn't been moved before, and the start is more than 24 hours away. The new time must be in the same space.
• If the studio cancels, you get a full refund to your card and a push and email. It can take 5 to 10 working days to show.
• A problem with the room (locked, not ready, already in use)? Open the booking and tap Report a problem, from 1 hour before the start until 24 hours after the end. FDC One reviews it, and if the studio was at fault you get a full refund.

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How do I get paid?

What you earn goes into My Wallet. To take it out, set up your payout account with Stripe once, then request a payout to your bank.

1. On Home, tap your profile photo (top left). Or tap Earned on Home to go straight to step 3.
2. On your profile, tap Wallet at the top right, next to the menu icon.
3. My Wallet opens. Tap Manage Payout at the bottom.
4. The first time, Stripe's Onboarding page opens. Add your details and bank account. When you finish, it closes by itself.
5. Back in My Wallet, tap the Pending Payout card.
6. Choose Withdraw Full or Withdraw Partial, then tap Request Payout.

• Money shows as Pending Earnings until the card payment clears, then it's available to withdraw.
• Payouts usually reach your bank in 1 to 3 working days.
• Once you're set up, Manage Payout opens your Payout Dashboard at Stripe, where you can change bank details.
• Teaching for a studio you represent? Those class earnings are paid to the studio, not to you.

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What does FDC One charge?

Members pay your listed price. FDC One keeps a 10% commission and the card fee comes off too; the rest goes to your wallet.

• The revenue on a class is before commission and card fees. My Wallet shows what you receive.
• If you cancel a class or event, every paid booking is refunded in full and that money comes back out of your wallet.

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How do I create a class?

Add one-off or recurring classes from the Classes tab. Members can book them as soon as you publish.

1. Tap the Classes tab, then + New Class.
2. The Concept: add a Class Title, who it's Suitable For, your styles, Max Capacity and a Class Description. Tap Next.
3. Location: choose Online (Zoom Meeting or Custom Link) or Physical and pick the place on the map. Tap Next.
4. Schedule: choose One Off or Recurring, then the dates, days and times.
5. Class Pricing: set the Price per session.
6. Recurring classes only: add packages of sessions with + Add a Tier (name, price, No. of Sessions, Complete Within and Rescheduling policy), then tap Review Details.
7. Check the details and tap Publish Class.

• Listings can't include phone numbers, emails or links.
• Until a step is complete, its button tells you what's missing, for example Add title.
• Left part-way? Your class is saved as a Draft. Tap it in My Classes to carry on.
• To change a published class, open it and tap Edit Details. Once people have booked, the place and schedule are locked.

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How do I create an event?

Events (workshops, socials, shows) have ticket tiers. Create them from the Events tab.

1. Tap the Events tab, then + New Event.
2. Choose the Event Type, add the Event Title and description. Tap Next.
3. Upload the Event Poster, choose Online or Physical and set the Date & Time (up to 14 days).
4. Add tickets with Add a Tier: name, Price per person and capacity.
5. Pick your styles, tap Continue, check the review and tap Publish Event (or Save as Draft).

• To see sales, open the event and tap Stats. View Attendees lists everyone booked.

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How do I cancel a class or event?

Cancelling refunds every paid booking in full, automatically, and tells everyone booked.

1. Open the class or event from the Classes or Events tab.
2. At the bottom, tap Cancel Class (or Cancel Event).
3. For a class, pick a reason and tap Confirm & Cancel Class. For an event, tap Yes, Cancel.

• Refunds go back to each card. The money comes out of your wallet.
• An event can't be cancelled while it's live.

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How do I check people in at my event?

Scan each person's ticket QR code with your phone's camera, or tick them off by name.

1. Tap the Events tab and open your event.
2. At the bottom, tap Check-in. For a multi-day event, pick the day.
3. Tap Scan tickets and point the camera at the QR code on the attendee's phone. It keeps scanning.
4. To check someone in by hand, find them with Search by name and tap the circle next to their name.

• Shortcut: your profile's menu has Scan tickets under Support once you have an event.
• No camera? Tap Type a code instead and enter the code under their QR.

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How do I take attendance for a class?

For recurring classes you mark who came on the day. Class tickets aren't scanned.

1. Tap the Classes tab and open the class.
2. Tap View Attendees.
3. On today's date, tap each person who came, then tap Confirm Attendance.

• Package holders show how many sessions they have left.

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How do I find teaching jobs?

Studios and members post jobs and requests. Find them in the Jobs tab, apply, and chat once you're hired.

1. Tap the Jobs tab. Use the filter icon to set distance, price and lesson type.
2. Open a job and tap Apply for this job.
3. Follow it in the Applied, Invited, Offers and Assigned tabs. Tap Accept on an invite or offer.
4. Once you're hired, a chat with the studio or member opens automatically.

• Changed your mind? Open the job and tap Withdraw Application.

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How do I join a studio's team?

Accept a studio's invite, or connect to a studio you represent from your menu.

1. Invited? The invite pops up on your Home screen. Tap Accept.
2. To ask a studio: tap the Studios tab, find the studio and tap Request. It shows Pending until they answer.
3. To manage it later: tap your profile photo, then the menu icon, then Studio Representation.

• Invite emails are sent to the email on your account, so sign up with the same email address.

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How do I add a preview video?

A 15-second video on your profile, class or event helps members see you in action.

1. Tap your profile photo on Home, then Add 15s video under your name.
2. Read Before you upload, tick My video follows these rules and tap Choose video.
3. Choose Keep sound or Remove sound.

• Videos can't show or say emails, phone numbers, websites, social handles or QR codes.
• Every video is checked before it goes live. Until then your profile shows Video being checked.

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How do I edit my profile and prices?

Your profile, prices, availability and languages are all under Edit Profile.

1. Tap your profile photo on Home, then the menu icon (top right).
2. Tap Edit Profile.
3. Choose Basic Details, Professional Details, Pricing, Schedule & Reach or Language, make your changes and tap Update Details.

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How do I rent a studio room to teach in?

Book a studio's room by the hour with Studio Hire, from your Instructor profile.

1. On Home, scroll to Studio Hire and tap See All, then Explore Spaces. Or open a studio's profile and tap one of its spaces.
2. Search by name, or tap Filters (Near me and distance, date and time, price, Shared or Exclusive, People (at least)) and open a space.
3. Tap Check availability. Pick a date, choose How long?, then tap a start time. Add more times on that day or another date if you need them, then tap Continue.
4. On Booking options, choose Pay per booking and tap Continue to checkout.
5. Read Cancelling and rescheduling, tick I accept the booking terms above, then tap Pay £… (Instant book) or Send request (Request to book).
6. Pay on the secure Stripe page. You'll see Booking confirmed! or Request sent.

• Instant book: paying confirms the booking. Request to book: your card is held, not charged, until the studio accepts. A space can be Instant at some times and Request at others. If any of your times needs the studio to accept, the whole booking is a request.
• Book at least 1 hour ahead and up to 12 months ahead. Times start on the hour or half hour. Your times are held for 30 minutes while you pay; if you don't finish, nothing is charged and the times are freed.
• Your room bookings are under Studio Hire, then My Bookings (not the My Bookings tab). Show the Show at the door QR when you arrive. Tap Add to calendar on a booking to put it in your phone's calendar.
• You can't book a room at your own studio. The room shows This is your studio's space, so you can't book it yourself.
• A request: your card is held until the studio accepts. It has 12 hours to answer (2 hours if the booking starts within a day), or the request is declined and the hold is released. Withdraw request cancels it before then.
• Confirmed room bookings can't be cancelled or refunded. If the space allows it, you can Reschedule once, up to 24 hours before. If the studio cancels, you get a full refund.

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Can I manage my classes on a computer?

Yes. Sign in at web.fdcone.com to add a term of classes, see bookings, export them and request payouts.

1. On your computer, go to web.fdcone.com.
2. Enter the mobile number you use in the app and tap Text me a code, then type the code and tap Sign in.
3. Or, if the page shows Scan with the app: in the app tap your profile photo, the menu icon, then Sign in on a computer, scan the code and tap Sign in.

• Timetable: Add a term of classes at once, Copy this week, change prices for many classes together.
• Bookings: Export CSV, or Message everyone booked on a class. Earnings: CSVs for your accountant and Request a payout.
• Only scan a code you just opened yourself. If someone sent you a code, tap Not me.
• You're signed out after 30 minutes without activity.

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How do I get paid?

Your studio's earnings go into My Wallet. Set up your payout account with Stripe once, then request payouts to your bank.

1. On Home, tap your studio's profile photo (top left). Or tap the Earned card on Home (it shows Payouts ›) to go straight to step 3.
2. On your studio profile, tap Wallet at the top right. It sits between Studio ▾ and the menu icon.
3. My Wallet opens. Tap Manage Payout at the bottom.
4. The first time, Stripe's Onboarding page opens. Add your business and bank details. It closes by itself when you finish.
5. Back in My Wallet, tap the Pending Payout card.
6. Choose Withdraw Full or Withdraw Partial, then tap Request Payout.

• Pending Earnings become available once the card payment clears.
• Payouts usually reach your bank in 1 to 3 working days.
• Once you're set up, Manage Payout opens your Payout Dashboard at Stripe, where you can change bank details.
• Class earnings of instructors who represent your studio are paid to your studio.

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What does FDC One charge?

Members pay your listed price. FDC One keeps a 10% commission and the card fee comes off too; the rest goes to your wallet.

• If you cancel a class or event, every paid booking is refunded in full and that money comes back out of your wallet.

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How do I add classes and events?

Create classes in the Classes tab and events in the Events tab. Members can book as soon as you publish.

1. Class: tap the Classes tab, then + New Class. Fill in The Concept, Location, Schedule and Class Pricing (recurring classes can add packages with + Add a Tier), then tap Publish Class.
2. Event: tap the Events tab, then + New Event. Add the details, poster, dates and tags, add tickets with Add a Tier, then tap Publish Event.
3. To take attendance at a recurring class: open it, tap View Attendees, select who came today and tap Confirm Attendance.

• Classes are listed under your studio. You can't assign a team instructor to a class in the app yet.
• Listings can't include phone numbers, emails or links.
• To cancel, open the class or event and tap Cancel Class or Cancel Event. Every paid booking is refunded in full.

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How do I find and hire an instructor?

Post a request for the teaching you need, or browse instructors in Find Talent and invite them.

1. On Home, tap + Create a Request (or go to the Requests tab) and fill in the job.
2. Instructors apply. Open the request to see who applied and choose who to hire.
3. To look for someone yourself, tap Find Talent, open a profile and invite them to your request.
4. When you hire someone, a chat with them opens automatically.

• Your studio profile must be complete before you can post a request.

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How do I add instructors to my team?

Add instructors from My Team on your studio profile. They accept your invite in the app.

1. On Home, tap your studio's profile photo (top left).
2. Under My Team, tap Manage Team, then + Add Member.
3. Search by Name, Mobile or Email. Found them? Tap Add to Studio. Not on FDC One yet? Tap Send Invite or Invite to Join App.
4. Instructors who ask to join you show under Invites: tap Approve or Decline.

• An invited instructor must sign up with the same email address the invite went to.
• To take someone off your team, email support@fdcone.com.

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How do I check people in at my event?

Scan ticket QR codes with your phone, or tick people off by name.

1. Tap the Events tab and open your event.
2. At the bottom, tap Check-in, then Scan tickets, and point the camera at the QR code on the attendee's phone.
3. Or find them with Search by name and tap the circle next to their name.

• Shortcut: your studio profile's menu has Scan tickets under Support once you have an event.

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How do I edit my studio profile?

Change your photo, bio, contact details and styles from Edit Profile.

1. On Home, tap your studio's profile photo, then the menu icon (top right).
2. Under Account Center, tap Edit Profile.

• To add a 15-second preview video, tap Add 15s video on your studio profile. Videos are checked before they go live.

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How do I rent out my studio?

With Studio Hire, members and instructors book your rooms by the hour and pay in the app.

1. On Home, tap List & Manage Studio Hire.
2. Tap + Add a space and work through the 8 steps. You can tap Save draft at any point and finish later.
3. Hire type: Exclusive Hire (one booking at a time, the customer has the whole room) or Shared Hire (several bookings at once, up to the number you set).
4. Basics: Space name, Short description (shown on cards) and Full description.
5. Photos: tap + Add photos to take or choose up to 13. The first one is the cover. Hold a photo and drag it to change the order.
6. Details: Size (m²), Max people, Amenities and Notes (house rules, access, what to bring).
7. Prices, Availability and Calendar: see the next two answers. Calendar is optional: tap Skip for now.
8. Review: check everything, then tap Publish. You'll see Published. Members and Instructors can now find and book it.

• To publish you need at least one photo, one priced length, your studio's location and opening hours.
• The location comes from your studio profile. To change it, edit your profile.
• Each room on List & Manage Studio Hire has Edit, Calendar, See bookings and Unpublish (or Publish).
• Saving changes never changes or cancels bookings already made.

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How do I set room prices, opening hours and Instant or Request to book?

Each room has its own lengths and prices, weekly hours, and a choice of Instant book or Request to book, which you can set separately for each block of hours.

1. On List & Manage Studio Hire, tap Edit on the room and go to Prices.
2. Under Lengths, slide or tap − / + to set a length, then type its price. Tap Add a length for more (for example 1 hour £20, 4 hours £70).
3. Under How customers book, choose Instant book (paying confirms the booking) or Request to book (you accept or decline each one first).
4. Under Rescheduling, choose No rescheduling or Reschedule with 24 hours' notice.
5. Go to Availability. Tap + on a day to add hours. Add a second set of hours on the same day if you need a break. Days with no hours are closed.
6. To mix Instant and Request, tap the Instant / Request button on any block of hours, for example weekdays Instant and evenings Request.
7. Tap Save as preset to reuse these prices and hours, and Use a preset to fill another room from one.
8. Tap Save changes (or carry on to Review for a new room).

• Hours without their own setting use your choice under How customers book.
• Customers pick one of your lengths for each time they book, and start on the hour or half hour.
• For one-off changes, tap Calendar on the room: Closures and special hours (close a whole day, such as a bank holiday, or open different hours) and Blocked times (for bookings you took by phone or in a paper diary). Tap Save changes after changing hours.
• Presets can hold prices only, hours only, or both. Rename or delete them from Presets. Rooms you already filled from a preset keep their own prices and hours.
• Changing prices or hours never moves or cancels bookings already made.

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How do I accept or decline a room booking request?

Requests are in Bookings received. Accept to charge the card, or decline to release the hold.

1. On Home, tap List & Manage Studio Hire, then Bookings received (all spaces).
2. Tap Requests and open the request. It says Accept or decline within and how long is left.
3. Tap Accept, then confirm: the card is charged and the booking is confirmed. Or tap Decline, add a Reason for the customer (optional), and confirm.

• You have 12 hours to answer, or 2 hours if the booking starts within a day, and never later than 15 minutes before the start. If you don't answer in time, the request is declined automatically and the customer isn't charged.
• You get a notification for each new request. The customer is told straight away when you answer.
• On a computer you can answer requests in the Room calendar at web.fdcone.com.

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How does Studio Hire pay me, and what does it cost?

FDC One keeps 10% of each booking plus the Stripe card fee. The rest goes to your Wallet and can be withdrawn 24 hours after the session.

1. Withdraw it the same way as your other earnings: profile photo, Wallet, Pending Payout, Request Payout.

• Example: a £50 booking. FDC One keeps £5 commission and the Stripe fee, and the rest is yours.
• A booking with several times unlocks 24 hours after its last time ends.
• Customers can't cancel a confirmed booking and get no refund. They can reschedule once if you allow it.
• If a customer reports a problem, that booking's payout is held while FDC One reviews it.
• You need your payout account set up with Stripe once (Wallet, Manage Payout), as for class earnings.

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What happens if I cancel a room booking?

The customer always gets a full refund. What it costs you depends on how much notice you give.

1. Open the booking from Bookings received.
2. Tap Cancel as studio. The message shows exactly what you'll pay. Confirm to cancel.

• 48 hours or more before the start: you pay only the Stripe fee.
• Less than 48 hours before: you pay the Stripe fee, 10% of the booking and FDC One's 10% commission. On a £50 booking that's £5 + £5 + the Stripe fee.
• If a customer reports the room wasn't ready and FDC One cancels the booking, the less-than-48-hours charge applies.
• The charge comes out of your wallet. The customer is told by push and email, and the refund can take 5 to 10 working days to show on their card.
• A request you don't want? Decline it instead. That costs nothing.

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How do I connect my calendar?

Connect Google Calendar once and each room is never double-booked: FDC One bookings go straight into the room's calendar, and anything already in that calendar closes those times in FDC One. Not on Google? Use a calendar link instead.

1. On Home, tap List & Manage Studio Hire. Each room shows Calendar: connected, Calendar: not connected with Connect, or Calendar: link broken with Fix. Tap it to open the room's calendar card (it's also at the top of the room's Calendar, and step 7 when you add a room).
2. The top line says where you are: Not connected to Google Calendar, or Google Calendar connected: and the account.
3. Tap Connect Google Calendar and sign in to Google. If Google shows Google hasn't verified this app, tap Advanced, then Go to fdcone.com. Allow the calendar permissions, then tap Go back to FDC One.
4. Choose which calendar this room uses, or tap Create one for me to get a new calendar called FDC One – room name. The card then says which calendar the room uses. Use Change calendar to pick another.
5. Done. New, moved and cancelled bookings show in that calendar within seconds, and events you add there close those times in FDC One within about a minute.
6. Not using Google Calendar? Tap Not using Google Calendar? for the other options: Link my calendar (paste an iCal link or a Google Sheet, so its busy times close here) and Add to my calendar (subscribe to the room's bookings in Apple Calendar, Outlook or another app).

• One Google account per studio. All your rooms use calendars in the account you connected. Connecting a different Google account replaces the first one, and each room's calendar has to be chosen again.
• One calendar per room. A calendar another room already uses shows as Used by that room and can't be picked. Pick a different one, or tap Create one for me.
• Only calendars you own are listed. A calendar someone else shared with you can't be used: ask its owner to connect their account, or tap Create one for me.
• Outlook and Apple Calendar can't be connected directly yet. Use Link my calendar with their iCal link (FDC One checks it every minute), and Add to my calendar to see FDC One bookings there (Apple checks on its own schedule, usually within an hour).
• FDC One only uses the start and end times of your events, never their titles, descriptions or guests.
• Disconnect (next to the account) stops FDC One reading and writing your calendar for every room. Bookings already in your calendar stay there.
• If you added FDC One's booking link to Google before connecting, remove that old FDC One calendar from Google so bookings don't show twice. The card tells you when this applies.
• If a calendar link stops working, that room takes requests only until it's fixed, and you get a notification.
• You can't book your own studio's rooms from your Member or Instructor profile.

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How do I check in people who hired a room?

Scan the booker's Show at the door QR code, or tick the time slot.

1. Open Bookings received and tap the QR icon at the top right (Scan arrivals).
2. Or open the booking and use Scan under Arrival, or tick the time slot to mark them arrived.

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How do I remove or archive a room?

A room that was never booked can be deleted. One with bookings in its history is archived, and you can restore it.

1. On Home, tap List & Manage Studio Hire.
2. On the space, tap Delete room or Archive room and confirm.
3. To bring an archived room back, open Archived and tap Restore. It comes back unpublished.

• To stop new bookings for a while, tap Unpublish instead. Bookings already made stay booked.
• You can't remove a room with bookings still to come. Cancel or finish them first.

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Can I run my studio from a computer?

Yes. Sign in at web.fdcone.com for your timetable, bookings, earnings, room calendar, front desk check-in and videos.

1. On your computer, go to web.fdcone.com.
2. Enter the mobile number you use in the app and tap Text me a code, then type the code and tap Sign in.
3. Or, if the page shows Scan with the app: in the app open your studio profile, tap the menu icon, then Sign in on a computer, scan the code and tap Sign in.

• Timetable: Add a term of classes at once, Copy this week, and edit prices for many classes together.
• Room calendar: see every room's week, drag to block time and answer booking requests.
• Front desk: check people in with the computer's camera or from the guest list.
• Earnings: CSV exports and Request a payout. Changing bank details asks for a new text code.
• Got both a studio and an instructor profile? Switch between them at the top of the menu.
• You're signed out after 30 minutes without activity.

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Who can book a studio room?

Anyone with a Member or Instructor profile in the FDC One app. Studios rent their rooms out; they don't book from their Studio profile.

• You can't book a room at your own studio, even from your Member or Instructor profile.
• Studios list and manage rooms from List & Manage Studio Hire on their Home screen.

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What's the difference between Instant book and Request to book?

Instant book confirms the booking as soon as you pay. Request to book holds the amount on your card, and the studio has to accept before you're charged.

• The studio chooses, and can choose differently for different hours (for example daytime Instant, evenings Request). Each time shows which it is before you pay.
• If any of your times is Request to book, the whole booking is a request.
• The studio has 12 hours to answer, or 2 hours if the booking starts within a day. No answer means it's declined and the hold is released.

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What are the booking rules?

The same for every room, so you always know where you stand.

• Lengths: whatever the studio offers, from 45 minutes to 8 hours.
• Start times: on the hour or half hour.
• Notice: at least 1 hour ahead. Furthest ahead: 12 months.
• One booking can hold up to 14 times, on one day or several, with one payment.
• Your times are held for 30 minutes while you pay.
• Exclusive rooms are yours alone. Shared rooms can have several bookings at the same time, up to the limit the studio sets.

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Can I cancel and get a refund?

No. Confirmed Studio Hire bookings can't be cancelled or refunded by the customer. You get a full refund only if the studio cancels, or if FDC One upholds a problem you report.

• If the space allows it, you can Reschedule once instead, up to 24 hours before, to the same space and lengths.
• Until a request is accepted you can Withdraw request and nothing is charged.
• Refunds go back to your card and can take 5 to 10 working days to show.

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What if the room is locked, not ready or already in use?

Open the booking and tap Report a problem, from 1 hour before the start until 24 hours after the end. FDC One reviews it.

• Say what happened, for example the room was locked or someone else was using it.
• The studio isn't paid for that booking while FDC One looks into it. If the studio was at fault, you get a full refund.

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I run a studio. What does Studio Hire cost, and when am I paid?

Nothing to list. FDC One keeps 10% of each booking plus the Stripe card fee. The rest reaches your wallet 24 hours after the session.

• Cancelling a paid booking 48 hours or more ahead costs you the Stripe fee. Less than 48 hours ahead costs the Stripe fee, 10% of the booking and FDC One's commission. The customer is always refunded in full.
• Declining a request costs nothing.

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Where are my notifications and messages?

Both are at the top right of your Home screen: the speech bubble is chat, the bell is notifications.

• A red dot means something is unread.
• Chats start automatically, for example when an instructor is hired. Phone numbers, emails and links in messages are hidden to keep bookings safe on FDC One.

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How do I block someone or report a video?

Use the ⋯ menu on someone's profile to report or block them. Report a video while it plays.

1. To report or block someone: open their profile, tap ⋯ at the top right, then Report User or Block User.
2. To report a video: while it plays, tap Report and choose a reason.
3. To see or undo blocks: open your profile's menu and tap Blocked Users, then Unblock.

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How do I delete my account?

You can delete just one profile, or your whole account. Deleting the whole account can't be undone.

1. Open your profile (tap your photo on Home). Instructors and studios then tap the menu icon (top right).
2. Tap Delete Account.
3. Choose Delete Current Role to remove only this profile, or Delete Entire Account.
4. Confirm with Delete Current Role or Delete My Account.

• Your name, email, phone number and photos are erased. Booking and payment records are kept without your details, as the law requires.
• Instructors and studios: withdraw your wallet balance and cancel any upcoming classes or events first.
• Can't get into the app? Email support@fdcone.com from your account's email address.

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How do I contact FDC One or report a bug?

Email support@fdcone.com, or send a report from the app with a screenshot.

1. Open your profile's menu and go to Support.
2. Tap Report a bug / Request a feature, choose Bug or Feature request, describe it and tap Send.
3. Or tap Help Center, then Email Us.

• Your report includes your app version and phone model, so we can find the problem faster.

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How do I log out?

Log Out is at the bottom of your profile's menu.

1. Open your profile. Instructors and studios then tap the menu icon (top right).
2. Tap Log Out, then Yes, Log Out.

• If you use Face ID or fingerprint sign-in, logging out keeps it on this phone: next time, tap Use Face ID to get back in. To turn it off as well, open Sign-in & security and tap Sign out of this phone completely.

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